CRAFTOBOX's Return, Refund, and Exchange Policy
Every product at CRAFTOBOX is meticulously handcrafted and goes through stringent quality checks before being shipped.
However, we are pleased to help you with a replacement or return — in accordance with the guidelines below — in the extremely rare event that you receive a damaged, defective, or mismatched item.
Qualifications & Reporting Schedule
After your order is delivered, you have 24 hours to report any problems.
Any claim pertaining to damage, defect, or mismatch must include an unboxing video that shows the entire unpacking process and the unopened package.
Without this video proof, exchanges or returns won't be accepted.
Return Qualifications
To qualify for a refund:
The product needs to be unused, in its original packaging, with all of its tags still on it, and in its original condition.
Proof of purchase or order receipt is required.
Only damaged or defective items may be returned.
Products that have been customized or personalized cannot be returned or refunded unless they are damaged or defective.
All returns must be sent back to the CRAFTOBOX Warehouse; the address will be given once the return is approved.
Your unboxing video needs to:
Before opening the sealed package, make sure all of the tape is visible.
Be continuous, from the beginning of opening the parcel till showing the issue in the product.
Videos that are trimmed, edited, or incomplete will void eligibility for return or refund.
Without an unboxing video, no claims (for any reason) will be entertained.
Exchanges and Replacements
We only provide a replacement or exchange if
The product is either defective, damaged, or not what was ordered.
Within 24 hours, the problem is reported along with a legitimate unboxing video.
Terms of Exchange:
Only the same product and category may be exchanged.
A store credit or voucher (good for 180 days) will be given if the product is not available.
Including the time needed to receive the defective product and ship the replacement, exchanges can take up to 15 business days.
Items that are on sale or discounted cannot be returned or exchanged.
Policy for Refunds
We will let you know if your return is accepted after it has been received and examined.
If accepted:
Within seven to ten business days, your original payment method will be used to process the refund.
Manual refunds are not available for payments made through third-party gateways; instead, the same payment partner will handle the refund.
Refunds may occasionally be given as store credit after the brand-paid shipping and return fees are subtracted.
Please take note:
It could take longer for your bank or card issuer to process your refund.
Please email us at craftobox4@gmail.com if your return was accepted and you haven't received your refund after more than 15 business days.
Non-Returnable Items and Exceptions
Some items are not returnable, such as:
Handmade or personalized presents
Time-sensitive or perishable items (such as plants, flowers, or gifts made of food)
Products for personal hygiene or care
Discounted goods or gift cards
Before placing your order, we advise you to get in touch with us if you have any questions about your item's eligibility.
Cancellations
Since prepaid orders are made to order and require special processing, they cannot be canceled once they are placed.
Orders for COD can be canceled up to 12 hours after they are placed.
It is not possible to cancel orders that are already marked as "Processing," "Out for Pickup," or "AWB Assigned."
Only store credits will be issued for authorized cancellations or rejections.
Get in touch for returns and assistance
Please contact us if you have any questions or need help with returns or refunds:
Email: orders@craftobox.in
WhatsApp/phone: +91 6297826900 Hours: 10 AM to 7 PM, Monday through Saturday
We appreciate your understanding that handcrafted items have distinctive details that make each piece one-of-a-kind. Every CRAFTOBOX item is created with love.